Privacy & Policy
Knatree Privacy Policy Information
Knatree Privacy Policy Information
This Privacy Policy sets out how we,www.knatree.com, collect, store and use information about you when you use or interact with our Website and Application,www.knatree.com(our website) “KNATREE” (our Application) and where we otherwise obtain or collect information about you. This Privacy Policy is effective from 15th July, 2019. .
KNATREE (we, our and us) operates the Application and www.knatree.com website. KNATREE is based in United States. Our registered address is 10421 S Jordan Gtwy Are 600, South Jordan UT 84095 United States. Our email address is admin@knatree.com.
We collect and use information from individuals who contact us in accordance with this section.
When you send an email to the email address displayed on our Application we collect your email address and any other information you provide in that email.
When you contact us using our contact form, we collect name, email address, and IP address. We also collect any other information you provide to us when you complete the contact form including any optional information, such as phone number or company name. If you do not provide the mandatory information required by our contact form, you will not be able to submit the contact form and we will not receive your enquiry.
We collect the content, communications and other information you provide when you use our Products, including when you sign up for an account, create or share content, and message or communicate with others. This can include information in or about the content you provide, such as photo or the date a file was created. Our systems automatically process content and communications you and others provide to analyse context and what's in them for the purposes described below.
Data:
You can choose to provide information in your KNATREE profile fields or religious views, political views, who you are "interested in," or your health. This and other information (such as racial or ethnic origin, philosophical beliefs or trade union membership).
Networks and connections:
Your usage:
We collect information about how you use our Products, such as; the features you use; the actions you take; the people or accounts you interact with; and the time, frequency and duration of your activities.
Things others do and information they provide about you:
We also receive and analyse content, communications and information that other people provide when they use our Products. This can include information about you, such as when others share or comment on a photo of you, send a message to you, or upload, sync or import your contact information.
Device Information:we collect information from and about the computers, phones and other web-connected devices you use that integrate with our Products, and we combine this information across different devices you use.
Information we obtain from these devices includes:
Device attributes:
information such as the operating system, hardware and software versions and plugins.
Device operations:
information about operations and behaviours performed on the device,
Identifiers:
unique identifiers, device IDs, and other identifiers and Family Device IDs (or other identifiers unique to Knatree associated with the same device or account).
Network and connections:
information such as the name of your mobile operator or ISP, language, time zone, mobile phone number and IP address.
Cookie data:
data from cookies stored on your device, including cookie IDs and settings.
When you register an account on our application, we collect the following information: name, email address, IP address, mailing address, phone number, and any other information you provide to us when you complete the registration form, including any optional information.
We collect and use information from individuals who place an order on our Application in accordance with this section.
When you place an order for services on the “knatree” application or www.knatree.com, we collect your name, address, photo, email address, billing address, location, and any other mandatory information you collect from customers at checkout. If you do not provide this information, you will not be able to purchase services from us on our Application or enter into a contract with us.
We also collect optional information from you, such as your phone number and any additional optional information at checkout. We also ask you if you would like to receive marketing communications from us. For further information, see ‘Marketing communications’ in this section below.
After you place an order on our application we will your financial information and you will need to make payment for the services you have ordered. In order to process your payment we use a third party payment processor, your payment will be processed by the third party payment processor you choose to process your payment.
At checkout you will have the option of receiving marketing communications from us.
This section sets out how we obtain or collect information about you from third parties.
Generally, we do receive information about you from third parties. The third parties from which we receive information about you will generally include Google. It is also possible that third parties with whom we have had no prior contact may provide us with information about you. Information we obtain from third parties will generally be your name, date of birth and contact details, but will include any additional information about you which they provide to us. We may also obtain information from third parties for your public records of criminal convictions including registered sex offenders checks.
If we receive information about you from a third party in error and/or we do not have a legal basis for processing that information, we will delete your information.
We may use your personal data for the following purposes:
• To create and manage your personal account at www.knatree.com
• To display the images in the login page.
• To Improve quality and training purpose.
• To process your orders and returns via our online services.
• To send message notifications of delivery status.
• To contact you in the event of any problems with the delivery of your items.
• To answer your queries and to inform you of new or changed services.
• To send marketing offers such as newsletters.
• To make analyses in order to provide you with relevant marketing offers and information.
• To test and improve our systems by which the services are provided.
• To prevent misuse or improper use of our services.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
We do not access log data from our application server collect and store server logs to ensure network and IT security and so that the server and application remain uncompromised. This includes analysing log files to help identify and prevent unauthorised access to our network, the distribution of malicious code, denial of services attacks and other cyber-attacks, by detecting unusual or suspicious activity. Unless we are investigating suspicious or potential criminal activity, we do not make, nor do we allow our hosting provider to make, any attempt to identify you from the information collected via server logs.
We use the information collected by our application server logs to analyse how our users interact with our application and its features. For example, we analyse the number of visits and unique visitors we receive, the time and date of the visit, the location of the visit and the operating system and browser used.
This section sets out the circumstances in which we will disclose information about you to third parties and any additional purposes for which we use your information.
We use third parties to provide us with services which are necessary to run our business or to assist us with running our business. Your information will be shared with the service providers where necessary to provide you with the service you have requested, whether that is accessing our Application, or ordering services from us.
We disclose your information to other third parties in specific circumstances, as set out below. Providing information to third parties such as Google Inc. and Unity Analytics: Google collects information through our use of Google Analytics on our Application. Google uses this information, including IP addresses and information from cookies, for a number of purposes, such as improving its Google Analytics service. Information is shared with Google on an aggregated and anonymised basis. The other data collected includes hardware specs, usage data, in-app purchase behaviour, and custom event data (if applicable).
We disclose your profiles and listing page which include your basic information, such as ID/name, profile photo, car location, description, availability, and other related information to analyse and evaluate your reliability and responsiveness, and reviews/feedback.
Sharing your information with third parties, which are either related to or associated with the running of our business, where it is necessary for us to do so. These third parties include our accountants, advisors, affiliates, business partners, independent contractors. Further information on each of these third parties is set out below.
• Accountants
• Advisors
• Affiliates
• Business partners
• Independent contractors
• Service Providers
• Hosts
• Guests
If we suspect that criminal or potential criminal conduct has been occurred, we will in certain circumstances need to contact an appropriate authority, such as the police. This could be the case, for instance, if we suspect that we fraud or a cybercrime has been committed or if we receive threats or malicious communications towards us or third parties. We may need to use your information if we are involved in a dispute with you or a third party for example, either to resolve the dispute or as part of any mediation, arbitration or court resolution or similar process. We will use and process your information in order to comply with legal obligations to which we are subject.
This section sets out how long we retain your information. We have set out specific retention periods where possible. Where that has not been possible, we have set out the criteria we use to determine the retention period.
Server log information: we retain information on our server logs for one year. Order information: when you place an order for services, we retain that information for six years following the end of the financial year in which you place your order, in accordance with our legal obligation to keep records for tax purposes.
In any other circumstances, we will retain your information for no longer than necessary, taking into account the following:
• The purpose and use of your information both now and in the future such as whether it is necessary to continue to store that information in order to continue to perform our obligations under a contract with you or to contact you in the future;
• Whether we have any legal obligation to continue to process your information;
• Whether we have any legal basis to continue to process your information;
• How valuable your information is;
• Any relevant agreed industry practices on how long information should be retained;
• The levels of risk, cost and liability involved with us continuing to hold the information;
• How hard it is to ensure that the information can be kept up to date and accurate; and
• Any relevant surrounding circumstances
We take appropriate technical and organizational measures to secure your information and to protect it against unauthorized or unlawful use and accidental loss or destruction, including: Only sharing and providing access to your information to the minimum extent necessary, subject to confidentiality restrictions where appropriate, and on an anonymised basis wherever possible.
USING SECURE SERVERS TO STORE YOUR INFORMATION:
Verifying the identity of any individual who requests access to information prior to granting them access to information.
Transmission of information over the internet is not entirely secure, and if you submit any information to us over the internet, you do so entirely at your own risk. We cannot be responsible for any costs, expenses, loss of profits, harm to reputation, damages, liabilities or any other form of loss or damage suffered by you as a result of your decision to transmit information to us by such means.
Subject to certain limitations on certain rights, you have the following rights in relation to your information, which you can exercise by sending an email to admin@knatree.com:
• To request access to your information and information related to our use and processing of your information;
• To request the correction or deletion of your information;
• To request that we restrict our use of your information;
• To receive information which you have provided to us in a structured, commonly used and machine-readable format (e.g. a CSV file) and the right to have that information transferred to another data controller;
• To object to the processing of your information for certain purposes; and
• To withdraw your consent to our use of your information at any time where we rely on your consent to use or process that information. Please note that if you withdraw your consent, this will not affect the lawfulness of our use and processing of your information on the basis of your consent before the point in time when you withdraw your consent.
• The right not to be subject to a decision based solely on automated processing, including profiling which produces legal affects concerning you or similarly significantly affects you.
Where you request access to your information, we are required by law to use all reasonable measures to verify your identity before doing so. These measures are designed to protect your information and to reduce the risk of identity fraud, identity theft or general unauthorized access to your information.
Where we possess appropriate information about you on file, we will attempt to verify your identity using that information. If it is not possible to identity you from such information, or if we have insufficient information about you, we may require original or certified copies of certain documentation in order to be able to verify your identity before we are able to provide you with access to your information. We will be able to confirm the precise information we require to verify your identity in your specific circumstances if and when you make such a request.
You have the following rights in relation to your information, which you may exercise in the same way as you may exercise by sending an email to admin@knatree.com:
• To object to us using or processing your information where we use or process it in order to carry out a task in the public interest or for our legitimate interests, including ‘profiling’ based on any of these purposes; and
• To object to us using or processing your information for direct marketing purposes.
You may also exercise your right to object to us using or processing your information for direct marketing purposes by:
• Clicking the unsubscribe link contained at the bottom of any marketing email we send to you and following the instructions which appear in your browser following your clicking on that link;
• Sending an email to admin@knatree.com, asking that we stop sending you marketing communications.
We update and amend our Privacy Policy from time to time. Where we make minor changes to our Privacy Policy, we will update our Privacy Policy with a new effective date stated at the beginning of it. Our processing of your information will be governed by the practices set out in that new version of the Privacy Policy from its effective date onwards. We will provide you with the information about the change in question and the purpose and any other relevant information before we use your information for that new purpose. Wherever required, we will obtain your prior consent before using your information for a purpose that is different from the purposes for which we originally collected it.
We do not knowingly contact or collect information from persons under the age of 16. The Application is not intended to solicit information of any kind from persons under the age of 16. It is possible that we could receive information pertaining to persons under the age of 16 by the fraud or deception of a third party. If we are notified of this, as soon as we verify the information, we will, where required by law to do so, immediately obtain the appropriate parental consent to use that information or, if we are unable to obtain such parental consent, we will delete the information from our servers. If you would like to notify us of our receipt of information about persons under the age of 16, please do so by sending an email to admin@knatree.com.
The copyright in this Privacy Policy is either owned by, or licensed to, us and is protected by copyright laws around the world and copyright protection software. All intellectual property rights in this document are reserved.
If you have any questions regarding these terms and conditions of this Application, please contact us by any of the following means;
Email:admin@knatree.com Web:www.knatree.com
Address: 10421 S Jordan Gtwy Are 600, South Jordan UT 84095, United States.
